Privacy Policy

This Privacy Policy explains how REF-CON Heating & Air(“REF-CON,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or request a quote or service. By using our website or submitting a form, you agree to the practices described here.

Information We Collect

Information you give us.When you fill out a form, request a quote, apply for a job, or contact us, we collect the details you provide — such as your name, phone number, email address, ZIP code, the service you're interested in, and any message you send.

Information collected automatically. When you visit our website, we and our analytics and advertising partners may automatically collect technical and usage information — such as your IP address, device and browser type, pages viewed, referring website, and the marketing campaign or link that brought you to our site — using cookies and similar technologies.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the site, understand how it is used, and measure and improve our advertising. These include:

• Google Analytics — to understand site traffic and usage.
• Google Ads — to measure the performance of our advertising and show relevant ads.
• Meta (Facebook/Instagram) Pixel — to measure and optimize our advertising on Meta platforms.

You can control cookies through your browser settings, and most browsers support the Global Privacy Control (GPC) signal. Disabling cookies may affect how parts of the site function.

How We Use Your Information

• To respond to your inquiries and provide quotes, service, and support;
• To schedule and perform the services you request;
• To contact you about your request, appointment, or account by phone, text, or email;
• To operate, maintain, and improve our website;
• To measure, target, and improve our marketing and advertising; and
• To comply with legal obligations and protect our rights.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us run our business and website (for example, form processing, hosting, and communication tools);
• Advertising and analytics partners such as Google and Meta, as described above;
• Our marketing agency, which manages advertising and reporting on our behalf; and
• Authorities or others when required by law or to protect our rights, safety, or property.

Phone Calls & Text Messages

By providing your phone number and submitting a form, you consent to be contacted by REF-CON Heating & Air at that number — including by phone call and text message — regarding your request, quotes, scheduling, and service, which may involve automated technology. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you may ask us to stop calling by telling us during any call.

Your Choices

• Opt out of Google Analytics using Google's browser opt-out tools;
• Adjust your ad preferences with Google and Meta through their account settings;
• Manage or block cookies in your browser; and
• Request access to, correction of, or deletion of your information by contacting us using the details below. Depending on where you live, you may have additional rights under applicable law.

Data Retention & Security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable measures to protect it. No method of transmission or storage is completely secure.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Third-Party Links

Our site may link to third-party websites (such as our social media pages). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the latest revision.

Contact Us

REF-CON Heating & Air
PO Box 23665, Lexington, KY 40563
Phone: 859-957-6018
Or use our contact page.

KY LIC #HM06479 · OH LIC #HV33438